Hola From Tenerife

Subscribe to our free newsletter to get an (ir)regular ray of Tenerife sunshine in your inbox. Just enter your email address below.

Delivered by FeedBurner

Close

Secret Tenerife is recognised as the most detailed English language website on the island. If you're new here, you may want to subscribe to our RSS feed or Subscribe by email to stay up to date. For more news and events, please like and follow our Facebook page and follow us on Twitter.

Saturday, April 09, 2011

Going Postal

Going Postal

This report, which I spotted in the Spanish press recently will either have my friends, frequent users of the service, seeing red (though not on the post boxes) or else laughing like drains at the utter absurdity of it.

The post office in Tenerife is congratulating itself – which it did in a press release - on the fact that, as it says, without increasing staff (so, just by bullying and whip cracking then), they were able to achieve that 71% of the 124,500 customers who were attended during the first two months of the year, were attended in less than 5 minutes.

My impression is that waiting times so far exceed that in some offices as to make customers wonder if perhaps they should have bought a packed lunch. Or a tent.

The Post Office has created an “improvement group” (a term I usually equate with kids at the bottom of the class) from among the main Post Office in the Plaza de España in Santa Cruz and others, including La Laguna, Puerto de la Cruz and Los Cristianos. They say they’re harvesting good results. Wonder if users agree?

No comments:

Related Posts Plugin for WordPress, Blogger...

Printfriendly

, which was first published on 5 February 2004. You may not realise this, but we don't get paid for this work, which takes many hours staying up to date with events and translating information. If you find this site interesting or useful, please consider making a donation so work can continue.

Secret Tenerife is a "Pay As You Feel" website. You can have access to all of my work for free, or you can choose to make a small donation to help me keep writing. The choice is entirely yours.

Hola From Tenerife

If you enjoyed this post or found it useful, subscribe to our free newsletter and get regular rays of Tenerife sunshine in your inbox. Just enter your email address below.

Delivered by FeedBurner