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Even with the start of the 'new normality' on 21 June 2020, popular fiestas and most large gatherings and events are still prohibited and social distancing guidelines still in force. Dates listed on this site, therefore, are still subject to cancellation or change and we will update, where we can, when any new information is made available.

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Wednesday, July 29, 2020

Hard Rock Hotel Tenerife reopens on 17 August with more rhythm and security

Hard Rock Hotel Tenerife

Hard Rock Hotel Tenerife, owned by Palladium Hotel Group, resumes its activity Thursday, July 30 17 August with the implementation of all the sanitary security measures recommended by the Government of the Canary Islands.

To help keep guests and collaborators safe and healthy, Hard Rock Hotel Tenerife launches SAFE + SOUND, the most comprehensive program in its class that includes best cleaning practices, social interaction guidelines and protocols in the workplace. SAFE + SOUND has been developed by a team of gaming and hospitality experts in collaboration with health and sanitation specialists from around the world, including Ecolab and NSF. Under the new regulations established by the program, Hard Rock Hotel Tenerife has passed a rigorous inspection of 272 points independently evaluated by NSF.

"To assure our guests and employees that the hotel meets the highest standards of cleanliness, we have worked hand in hand with the leading experts in this industry," explains Sergio Zertuche, Commercial and Corporate Marketing Director of the Palladium Hotel Group, who adds: "We appreciate the opportunity to reopen in Tenerife and continue offering our clients unique experiences and unforgettable services in a safe environment and always representing the values ​​that define Hard Rock Hotel ”.

The SAFE + SOUND program implements the highest level of employee safety, sanitation, and training. A greater focus will be placed on cleanliness, from the initial welcome at check-in to every detail within the rooms and in the common areas of the entire property. In addition, Hard Rock Hotel Tenerife collaborators have been trained by Ecolab's cleaning experts on disinfection procedures.

SAFE + SOUND protocols include, among others:
  • Temperature controls for each collaborator, guest and supplier upon arrival.
  • Social distance markers placed two meters apart.
  • Mandatory masks for all collaborators.
  • Face masks required of guests in designated areas, such as check-in zones and elevators.
  • SAFE + SOUND seal on each door of the guest rooms upon arrival.
  • Increased cleaning and disinfection frequency for high-contact surfaces in public areas, meeting rooms, dining rooms, and public restrooms.
  • Hand sanitizer in all public areas and in all bathrooms.
  • Hand washing of our collaborators every 60 minutes.
  • Plexiglass divider at reception and check-in areas.
  • High-level infection control procedures in laundry.
  • Room Service without contact at the door of the rooms.
  • Disinfection of guests' luggage before entering the lobby.
  • Self-service buffets are suspended.
  • At pools and beaches, groups of guests will maintain a safety distance of two meters.

Together with the SAFE + SOUND program, Hard Rock Hotel Tenerife offers all its clients Stay Safe medical insurance with the aim of protecting them against any unforeseen circumstance related to the coronavirus pandemic. This new health care insurance is available to all guests free of charge, whether they book directly or through tour operators or travel agents. Healthcare insurance complements the new Palladium Hotel Group health and safety protocol, endorsed by SGS, the world leader in inspection, verification, analysis and certification.

Likewise, to guarantee the safety of guests at all times, Hard Rock Hotel Tenerife goes one step further by adapting its facilities, services and entertainment programs.

To enjoy breakfast, guests must book in advance in the time slot they request. In addition, regarding the food and drink offer, three of the à la carte restaurants will be open by prior reservation. These are 3rd Half Sports Bar (open Monday and Tuesday from 17:30 to 21:30); the Italian restaurant Capolavoro (open on Thursdays and Saturdays from 6:30 pm to 10:00 pm); and the Montauk steakhouse (open on Wednesdays, Fridays and Sundays from 6:30 p.m. to 10:00 p.m.).

To enjoy an aperitif or a drink, The 16th, the spectacular roof of the Hard Rock Hotel Tenerife, will be open every day from 6:00 p.m. to 12:00 a.m., as will the 3rd Half Sports Bar, which will provide daily service between 17:30 and 23:30. By contrast, The Beach Club, Munchies snack bar and The Lago Bar will be temporarily closed. Guests also have a minibar drink package at an additional cost.

Lastly, the Hard Rock Signature, the Rock Spa and the Body Rock gym will be open to customers upon request. And the Club Lullaby, Roxity Kids Club, and Teen Spirit hotel lounges and lounges will continue to be available to young people alongside the world-famous Hard Rock store located in the hotel lobby.

Hard Rock Hotel Tenerife reabre el 30 de julio con más ritmo y seguridad

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